At Midnight Familiar, every order is carefully prepared with love and attentionto detail. We want you—and your familiar—to be delighted with your purchase. If something isn't quite right, we're here to help.
Returns
We accept returns of eligible items within 30 days of delivery. To qualify for a return, items must:
- Be unused and unworn.
- Be in their original condition.
- Include original packaging when possible.
- Be free from pet hair, odors, stains, or damage.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Worn or used pet collars
- Personalized or custom-made products
- Gift cards
- Digital products
- Clearance or final sale items
If a non-returnable item arrives damaged or defective, please contact us within 7 days of delivery.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is confirmed, we will, at our discretion:
- Send a replacement
- Issue a refund
- Offer store credit
- Exchanges
If you would like a different size, design, or product, we recommend placing a new order after your original item has been returned and approved.
We currently do not offer direct exchanges.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as Midnight Familiar cannot guarantee receipt of returned items.
Refunds
Once your return has been received and inspected, we will notify you of the approval or denial of your refund. If approved, your refund will be issued to your original payment method.
Please allow:
3–5 business days for us to inspect your return. Additional time for your bank or payment provider to process the refund. Shipping charges are non-refundable unless the return is the result of our error.
Order Cancellations
Orders may be canceled before they have been shipped. If your order has already shipped, it must follow the standard return process.
Lost or Delayed Packages
Once your package has been transferred to the shipping carrier, delivery is outside our direct control. If your package appears lost or delayed: Please first check with your local carrier. Verify your shipping address. Contact us if additional assistance is needed. We will gladly help you work with the shipping carrier whenever possible.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If an incorrect address is entered: Orders returned to us may require additional shipping charges before they can be resent. Midnight Familiar is not responsible for orders delivered to an incorrectly provided address.
International Orders
Customers are responsible for any applicable:
Customs duties
Import taxes
VAT
Brokerage fees
These charges are determined by your country's customs authority and are not included in the purchase price unless otherwise stated.
How to Start a Return
To begin a return, please contact us with:
Your order number
The item(s) you wish to return
The reason for the return
Website: www.themidnightfamiliar.com. Email: midnightfamiliar@yahoo.com. Please wait for return instructions before sending any items back.
Questions?
If you have any questions about our Return & Refund Policy, we're always happy to help. Our goal is to make every shopping experience as magical as possible—for both you and your familiar.
